TULSA, Okla. — A Tulsa family desperate for answers after dealing with a home warranty nightmare is finally seeing a resolution.
The 2 Works for You Problem Solvers assisted them in get back thousands of dollars after an investigation revealed Choice Home Warranty was doing business in Oklahoma without a license.
Now, the Oklahoma Insurance Department is working to help other policy holders get a refund.
After several weeks of a constant battle with Choice Home Warranty, the fight is finally over for the McMillian family.
"Thankfully it's finally resolved, and thankfully the insurance commission did what they needed to do," Karen McMillian said.
A little over two weeks ago, couple of week ago, Karen sat in her daughter's home running out of options.
"I don't think an individual can fight a company like that and win," she said.
Her dishwasher was broken, and her Choice Home Warranty claim was only willing to give her $179 to replace it.
"I would have probably ended up taking it, better than zero," McMillian said.
Luckily, a little research on the company alerted McMillian to the Problem Solvers website, which detailed our investigation into the company's business practices in Oklahoma.
She learned the company wasn't licensed in the state, and the insurance department was working to get policy holders a refund.
"I credit channel 2 for steering me to the insurance commission," McMillian said.
The OID sent a demand letter on McMillian's behalf for two home policies, and Choice Home sent her a full refund, a total of $2,604. The OID put pressure on the company, and it delivered.
"If they hadn't, it was going to get ugly," McMillian said of the warranty company.
But it doesn't stop with the McMillians. Other homeowners are experiencing the same problem, like Sheila Smith who saw the story and contacted Choice Home.
"I called them and was actually going to cancel them," Smith said. "I told her what I had heard, that they were not licensed in Oklahoma... she said that is totally wrong."
Smith said the Choice Home employer told her the company was licensed to work in Oklahoma, and even offered her two free months of coverage for the confusion.
Smith immediately called Problem Solvers.
"I wanted my money back," she said.
The 2 Works for You team put her in touch with the Oklahoma Insurance Department. She was again informed Choice Home was not licensed in Oklahoma and a demand letter was sent asking the company to refund her policy.
If you live in Oklahoma and have Choice Home Warranty, the Oklahoma Insurance Department wants to hear from you and help you get a refund.
If you are considering purchasing a home warranty, make sure to do your research before you buy a policy to protect your biggest asset.
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